EN · PT · PL

Guest Vetting & Damage Protocols

Every guest submits a government ID, verified against booking name. For stays over 2,500 euro total value we add a structured screening call and a reference from a prior host or professional contact. We decline bookings that do not pass. Quietly, with a polite cancellation note.

Damage deposits held per platform or via Stripe pre-authorisation on direct bookings. In eight years and over 12,000 bookings managed, documented damage over 1,000 euro has occurred on 0.3 percent of stays, and our recovery rate via platform claims and deposits stands at 94 percent. The boring number behind a quiet Sunday.

Multilingual Support

EN, PT, PL and ES native on the team. Guest messaging is answered in the language the guest opens with. For guests arriving from markets outside those four, we use the platform translators transparently and flag it in the reply so there are no surprises.

On-Call Maintenance Network

Plumber, electrician, locksmith and handyman on-call in each of our five regions with pre-negotiated response windows. Pool technician, gardener and HVAC specialist on scheduled visits. Single-invoice pass-through to owners at supplier cost, no hidden margin.

Hospitality is the sum of dozens of small things done correctly, repeated thousands of times. There is no shortcut and no software replacement.

The Guest Journey

Pre-Arrival

Welcome email 72 hours before arrival with directions, parking notes, and a short list of the three closest things worth walking to. Grocery pre-stocking on request against a written list. Local SIM card and airport transfer bookable by reply.

Check-In

In-person for every first-time stay, contactless option for repeat guests who prefer it. Welcome package with local wine, Gleba bread, fresh fruit, and a handwritten note with our on-call number. 15-minute walkthrough of the property.

During Stay

Maintenance on call within 60 minutes for urgent items, same day for routine. Mid-stay clean offered on stays over six nights. Restaurant reservations, babysitter, chef, private transfers, surf lessons and gallery visits all bookable via the concierge.

Check-Out

Simple. Leave keys on the counter. Departure transfer on file if booked. Review request sent 24 hours after departure, a genuine thank-you note two weeks later by post for guests staying more than a week.

Guest Vetting & Damage Protocols

Every guest submits a government ID, verified against booking name. For stays over 2,500 euro total value we add a structured screening call and a reference from a prior host or professional contact. We decline bookings that do not pass. Quietly, with a polite cancellation note.

Damage deposits held per platform or via Stripe pre-authorisation on direct bookings. In eight years and over 12,000 bookings managed, documented damage over 1,000 euro has occurred on 0.3 percent of stays, and our recovery rate via platform claims and deposits stands at 94 percent. The boring number behind a quiet Sunday.

Multilingual Support

EN, PT, PL and ES native on the team. Guest messaging is answered in the language the guest opens with. For guests arriving from markets outside those four, we use the platform translators transparently and flag it in the reply so there are no surprises.

On-Call Maintenance Network

Plumber, electrician, locksmith and handyman on-call in each of our five regions with pre-negotiated response windows. Pool technician, gardener and HVAC specialist on scheduled visits. Single-invoice pass-through to owners at supplier cost, no hidden margin.

Hospitality is the sum of dozens of small things done correctly, repeated thousands of times. There is no shortcut and no software replacement.

24/7 Guest Concierge

One named contact per property per stay. Answers in English, Portuguese, Polish or Spanish. Average first-response time under 11 minutes across our monitored window. After midnight we route to an on-call coordinator who has physical keys for every managed property within a 40-minute drive.

The 10-Point Turnover Checklist

Between every booking, every property passes a documented inspection before the next guest is allowed to check in. Photos are filed to the property log. Deviations trigger a rework order before arrival.

  1. Linen replaced and sealed, bed-make to hotel spec with hospital corners
  2. Bathroom deep clean, lime-scale and grout inspection, fresh amenity set
  3. Kitchen reset: appliance wipe-down, fridge purged, welcome basket in place
  4. Floor clean including behind furniture and under beds, corners verified
  5. Window, mirror and glass-surface polish
  6. HVAC, boiler and hot-water operation test, filter check
  7. Wi-Fi signal sweep and router reboot, smart-TV reset to welcome screen
  8. Inventory audit against the master list, replacements flagged
  9. Lighting test room by room, bulbs replaced as needed
  10. Final walk-through photograph to property log, check-in cleared

The Guest Journey

Pre-Arrival

Welcome email 72 hours before arrival with directions, parking notes, and a short list of the three closest things worth walking to. Grocery pre-stocking on request against a written list. Local SIM card and airport transfer bookable by reply.

Check-In

In-person for every first-time stay, contactless option for repeat guests who prefer it. Welcome package with local wine, Gleba bread, fresh fruit, and a handwritten note with our on-call number. 15-minute walkthrough of the property.

During Stay

Maintenance on call within 60 minutes for urgent items, same day for routine. Mid-stay clean offered on stays over six nights. Restaurant reservations, babysitter, chef, private transfers, surf lessons and gallery visits all bookable via the concierge.

Check-Out

Simple. Leave keys on the counter. Departure transfer on file if booked. Review request sent 24 hours after departure, a genuine thank-you note two weeks later by post for guests staying more than a week.

Guest Vetting & Damage Protocols

Every guest submits a government ID, verified against booking name. For stays over 2,500 euro total value we add a structured screening call and a reference from a prior host or professional contact. We decline bookings that do not pass. Quietly, with a polite cancellation note.

Damage deposits held per platform or via Stripe pre-authorisation on direct bookings. In eight years and over 12,000 bookings managed, documented damage over 1,000 euro has occurred on 0.3 percent of stays, and our recovery rate via platform claims and deposits stands at 94 percent. The boring number behind a quiet Sunday.

Multilingual Support

EN, PT, PL and ES native on the team. Guest messaging is answered in the language the guest opens with. For guests arriving from markets outside those four, we use the platform translators transparently and flag it in the reply so there are no surprises.

On-Call Maintenance Network

Plumber, electrician, locksmith and handyman on-call in each of our five regions with pre-negotiated response windows. Pool technician, gardener and HVAC specialist on scheduled visits. Single-invoice pass-through to owners at supplier cost, no hidden margin.

Hospitality is the sum of dozens of small things done correctly, repeated thousands of times. There is no shortcut and no software replacement.

Hospitality

Hotel Standards, Home Feeling

The operating manual behind a 4.9 guest rating.

24/7 Guest Concierge

One named contact per property per stay. Answers in English, Portuguese, Polish or Spanish. Average first-response time under 11 minutes across our monitored window. After midnight we route to an on-call coordinator who has physical keys for every managed property within a 40-minute drive.

The 10-Point Turnover Checklist

Between every booking, every property passes a documented inspection before the next guest is allowed to check in. Photos are filed to the property log. Deviations trigger a rework order before arrival.

  1. Linen replaced and sealed, bed-make to hotel spec with hospital corners
  2. Bathroom deep clean, lime-scale and grout inspection, fresh amenity set
  3. Kitchen reset: appliance wipe-down, fridge purged, welcome basket in place
  4. Floor clean including behind furniture and under beds, corners verified
  5. Window, mirror and glass-surface polish
  6. HVAC, boiler and hot-water operation test, filter check
  7. Wi-Fi signal sweep and router reboot, smart-TV reset to welcome screen
  8. Inventory audit against the master list, replacements flagged
  9. Lighting test room by room, bulbs replaced as needed
  10. Final walk-through photograph to property log, check-in cleared

The Guest Journey

Pre-Arrival

Welcome email 72 hours before arrival with directions, parking notes, and a short list of the three closest things worth walking to. Grocery pre-stocking on request against a written list. Local SIM card and airport transfer bookable by reply.

Check-In

In-person for every first-time stay, contactless option for repeat guests who prefer it. Welcome package with local wine, Gleba bread, fresh fruit, and a handwritten note with our on-call number. 15-minute walkthrough of the property.

During Stay

Maintenance on call within 60 minutes for urgent items, same day for routine. Mid-stay clean offered on stays over six nights. Restaurant reservations, babysitter, chef, private transfers, surf lessons and gallery visits all bookable via the concierge.

Check-Out

Simple. Leave keys on the counter. Departure transfer on file if booked. Review request sent 24 hours after departure, a genuine thank-you note two weeks later by post for guests staying more than a week.

Guest Vetting & Damage Protocols

Every guest submits a government ID, verified against booking name. For stays over 2,500 euro total value we add a structured screening call and a reference from a prior host or professional contact. We decline bookings that do not pass. Quietly, with a polite cancellation note.

Damage deposits held per platform or via Stripe pre-authorisation on direct bookings. In eight years and over 12,000 bookings managed, documented damage over 1,000 euro has occurred on 0.3 percent of stays, and our recovery rate via platform claims and deposits stands at 94 percent. The boring number behind a quiet Sunday.

Multilingual Support

EN, PT, PL and ES native on the team. Guest messaging is answered in the language the guest opens with. For guests arriving from markets outside those four, we use the platform translators transparently and flag it in the reply so there are no surprises.

On-Call Maintenance Network

Plumber, electrician, locksmith and handyman on-call in each of our five regions with pre-negotiated response windows. Pool technician, gardener and HVAC specialist on scheduled visits. Single-invoice pass-through to owners at supplier cost, no hidden margin.

Hospitality is the sum of dozens of small things done correctly, repeated thousands of times. There is no shortcut and no software replacement.